Management of Violence and Aggression

Aggression and Violence in the workplace whether physical or verbal can have a significant impact on us as individuals as well as upon the organisation. Many professionals face abusive behavior and dangerous situations at work every day. The employer has a duty to have a policy in place to deal with such situations and staff should receive training in how to deal with violence and aggression.

Course Outline

• Discuss the legislative framework governing safe workplace
• Define anger, aggression and violence and encourage participants to identify their understanding in a work shop and feed back to the large group.
• Identify and discuss the signs of impeding aggression and violence, in small groups, these groups then feed back to the large group.
• Discuss the assault cycle.
• Discuss de-escalation under the following headings:
  • Assess oneself for therapeutic availability
  • Assess the client and the situation
  • Know the basics of verbal de-escalation (Bailey or Heron model).
  • Posture and body language
  • Time investment
  • Environment and safety considerations

Breakaway techniques

The following techniques will be taught

• Wrist holds
• Hair pulling – front and back.
• Clothes grabs.
• Strangulations – front and back.
• Removing hand from door handle or cot side safely.
• Diversionary techniques.
• More can be added as required.

Course Duration

This course is a one day course

For more information please contact us.

 Back to courses>>